CoopeGuanacaste
CoopeGuanacaste successfully transformed its billing operations by implementing EMBRIX Cloud Billing Platform.
The solution enabled full automation of the billing cycle, significantly reduced processing times, and supported rapid customer growth.
With EMBRIX, the cooperative achieved higher operational efficiency, improved customer satisfaction, and a scalable, future-ready revenue platform to support sustained growth.
Challenge
Before implementing EMBRIX Cloud Billing Platform, CoopeGuanacaste faced significant operational and scalability challenges. Its legacy billing system relied heavily on manual processes, leading to recurring billing errors, high operational effort, and extended response times for customers.
As the cooperative continued to grow, the existing billing solution could not scale accordingly, causing delays in the monthly billing cycle and impacting service reliability. Additionally, limited integration with critical systems such as ERP, CRM, and payment gateways resulted in data inconsistencies, synchronization issues, and inefficiencies in customer and service management
Solution or technology
To address these challenges, Congero implemented EMBRIX Cloud Billing Platform, an enterprise-grade, cloud-native revenue management and monetization solution built on a microservices architecture. EMBRIX replaced the cooperative’s legacy billing system with a modern, integrated, and highly automated billing engine designed to support complex billing scenarios and enable future growth.
The implementation included the deployment and configuration of EMBRIX’s core modules for rating, charging, billing, and revenue management, enabling automated consumption-based pricing, differentiated tariffs, and the generation of invoices. EMBRIX was seamlessly integrated with CoopeGuanacaste’s ERP, CRM, and payment gateway systems through APIs, ensuring real-time data synchronization and a single source of truth for customer and billing information.
Results
– Billing cycle reduced from 3 days to less than 12 hours, significantly improving operational efficiency.
– Increased team productivity and higher customer satisfaction through automation and error reduction.
– Automated provisioning of new customers, reducing activation times and operational risk.
– More than 6,000 new customers onboarded, representing 25% of the total customer base.
– Faster, more reliable service provisioning enabled by EMBRIX.
– A scalable and stable billing platform prepared to support sustained growth and future digital initiatives.
Congero’s Role
Congero acted as the strategic implementation partner, leading the solution design, platform configuration, system integrations, testing, and post-go-live support. Through its end-to-end delivery approach, Congero enabled a smooth transition to EMBRIX and ensured a successful adoption aligned with CoopeGuanacaste’s business objectives.
Impact
With EMBRIX, CoopeGuanacaste transformed its billing operations from a manual, rigid model into an intelligent, automated, and future-ready revenue platform—enabling efficiency, scalability, and long-term growth in the digital economy.